A family kept us since 2005

Fantastic Maid is run by Wagner Gaspar out of Huntersville, North Carolina, and serves the Charlotte area. The company trades as Fantastic Maid, and the legal entity behind it is Fantastic Maids LLC. It has spent 13 years as part of the Better Business Bureau, and it holds a 4.9 rating from 46 reviews on Google.

It starts with a phone call. Every call is answered by a helpful professional who schedules an appointment at a time that suits the customer, not the other way around. People who write about the company mention Wagner by name, and one of them tells the next homeowner to give Wagner a shout.

Then someone comes to the house. Wagner or the team conducts an in-home consultation, looks at the rooms with the homeowner, and gives a cleaning estimate on the spot. There is no price list on the website. The estimate comes in the home, after the consultation, so the number belongs to the house it was given in.

The published checklist is the job. Fantastic Maid lists what is included for all rooms, for bathrooms and for the kitchen, and the cleaning process covers everything on those lists. Add-ons are not part of the package and must be requested separately, whether that is a full oven clean, washed blinds or an organized closet. Changing the sheets on two beds is the one extra that costs nothing.

Behind all of it sits one promise, printed on the company's own site: our service is guaranteed. The tagline repeats it, Quality Cleaning Guaranteed. Customers have taken it at its word. One reviewer's family began using Fantastic Maids in 2005, and another customer has now stayed for nearly ten years.